Orders

You can order 24 hours a day via our website at www.sportsquestcoaching.co.uk or e-mail your order to sales@sportsquest.co.uk or to discuss your requirements e-mail info@sportsquestcoaching.co.uk

Samples

Sample garments can be supplied and will be charged at the singles price plus postage and packing. All sample sales are final and non-returnable. Bulky samples due to their size may be sent via carrier and may incur additional carriage charges. Orders outside of UK may be subject to other charges.

VAT

All adult sizes plus VAT at the rate ruling at the time of delivery. Child sizes zero rated. Certain larger children’s sizes may be VAT applicable.
All products, goods, and services supplied by Sports Quest Ltd ‘the Company’ are on the express understanding that the purchaser agrees to the Company’s main and full Terms and Conditions of Sale.

Order details and Terms and Conditions of Sale cannot be varied except by written authorisation signed by a director of the Company.

Sports Quest Limited retains the right to change its Terms and Conditions of sale.

Delivery

All goods are offered subject to availability. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damages or non-delivery of goods must be notified and confirmed in writing within five working days of dispatch.

Claims for shortages or non-delivery must be supported by the carrier’s consignment or proof of delivery note on which the goods have been signed for as unchecked, short, or damaged as appropriate. By arrangement all deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy.

All deliveries should also be signed for as unchecked, damaged or both, if apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carrier’s delivery person, when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such.

No claims for shortages or damages will be entertained unless goods are checked at the time of delivery in the presence of the carrier’s employee. While every effort will be made to despatch goods on time, no responsibility will be accepted for late or non-delivery, or for any consequential loss whatsoever.

Goods despatched to any third party at the purchaser’s request are entirely at the purchasers risk, and it is the purchaser’s responsibility to ensure that goods are correct in every respect before any processing of the goods commences.

Price

We retain the right to change prices, carriage costs and specifications without prior notification. We will not accept any liability or third party loss in the event we change prices, carriage costs or specification without notification.

Specification

Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. The Company will accept no responsibility if instructions are not followed precisely.

Size, style, fabric content, specification, quality, colour and suitability for chosen purpose should be checked by the purchaser on receipt of the goods. While every effort is made to ensure consistency of colours and shades, variation may occur from one dye batch to another and the Company will accept no responsibility for such variation. Goods should be checked upon receipt. Worn, printed, embroidered or otherwise processed goods cannot be returned.

Non Delivery, Damage in Transit

Sports Quest Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately. You must keep the original packing in case you have any reason to return your purchase.

Accuracy of Content

Although we endeavour to be accurate with all product details and prices, if a product or price is incorrect due to a typographical error we have the right to refuse or cancel any order whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the original debit.

We have made every effort to display the colours of our clothing ranges as accurately as possible. However, as the actual colours that you see will depend on your monitor, we cannot guarantee that your screen will accurately render the exact shade of the product that is delivered to you.

Sizes and colours given on this website are approximate and for guidance only.

Availability

All items are subject to availability. There may be a small delay if on occasion an item is more popular than we expected or our suppliers, without advance warning, cancel or discontinue styles.

In these events you will be offered an alternative, or you may be offered the opportunity to cancel the order if you prefer. We will contact you to discuss your order if necessary.
Returned Goods

All sales are final. The Company does not trade on a 'sale or return' basis

Security Statement

Credit card security is one of the top priorities at Sports Quest Ltd which is why we can guarantee secure ordering for our customers.

Sports Quest Ltd uses Paypal, Credit card numbers are encrypted in the Paypal software when the order is placed, and are not held in clear text on any website.

Paypal is recognised and approved by all major banks including Barclays, HSBC, National Westminster and The Royal Bank of Scotland.

Sports Quest Ltd will not provide customer credit card information to anyone outside of the company unless required to do so by a court ruling.